FAQ

 User Guide

1. How to purchase products

2. How to purchase items with different sizes, brands, colors, etc.
3. How to purchase in Bulk (boxes) and save
4. How to purchase products and generate Reward Points
5. How to use reward points
6. How to use Freight Estimator
7. How to purchase an item, pay and pickup on store

 

 

 REWARD POINTS - HOW ACCUMULATE AND USE

  • Every minimum $40 or more purchase, you will receive 5% in coupon points. eg. $100 purchase earns 100 points

  • 100 reward points equal $5

  • To convert your points in to coupons on Reward Points Feature login with your username and password and go to shop menu section, create your coupon and press the small cart icon inside of each coupon to use in your order.

  • Reward points don't accumulate on freight charge.

 

 

8.- IF YOU ARE ON ONE OF THESE FEATURES:

 

*REGISTER

*CONTACT US (SEND A CONTACT FORM)

*Forgot your Password? or Forgot your Username? 

and you have issues with Captcha feature that pops a message:  Please try entering the Catpcha again. see print screen below. 

 

 

CAPTCHA FEATURE

If you are on one of these features listed below and you have issues with "Captcha" feature, please try entering the "Catpcha" again

and correctly as shown in the "ScreenPrint"

 

9.- Do I have to register to purchase online?

No, you can select to purchase like guest user without having to register,

 

10.- What is the shelf life of your tortillas and baked (non fried) corn chips?

  

21 days from production date, but must be kept refrigerated.

Three months when frozen.

 

11.- What if I don't receive the activation e-mail to confirm my Fireworksfoods account?

If you do not receive the activation e-mail when you created a new user or setup your Fireworksfoods account there are a few places it could have ended up.

1) The message may have been marked as SPAM by your Internet service provider. Check your SPAM / JUNK folder to see if this is the case.

2) Some mail programs (Outlook, Windows Mail) have integrated junk mail filtering. Check your junk mail folder in these programs and also verify the activation message hasn't been filtered. 

12.- I try to register but could not continue and the following error message appear: The solution of task you submitted was incorrect. Please read the instruction and try again.”

The problem is likely to be the internet browser problem. (The captcha puzzle does not work on all web browser versions, hence the above error message appears.)

Try with different browser (eg. Firefox). If this doesn’t solve the problem then try updating the browser to the latest version.

 or

Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then  Internet Options, then click the Delete Files button, and when that's complete click the  Delete Cookies button.

13.- Payment Options?

 We accept Credit & Debit cards (visa and master cards).

Yes we can ship internationally to selected countries. Please enquire about the freight charge (the freight calculated on this website is "estimated" only).

  

 

If you have a question which is not in this section, please contact us.